Refund Policy

REFUND & RETURN POLICY

At Avelyn, we want you to be satisfied with your purchase. Please read the following return and refund conditions carefully.

30-DAY RETURN POLICY

You may request a return within 30 days of receiving your order.

To qualify for a return:

The item must be unused and in the same condition in which it was received.
The original packaging, accessories and components must be included.
The item must not show signs of wear, damage or improper handling.
You must contact us before returning the item.

To request a return, email us at info@avelyn.uk and include:

Your full name
Your order number
The reason for the return
Photographs if the product is damaged, defective or incorrect

Once your request has been reviewed, we will provide the correct return instructions and return address. Please do not return an item to the address shown on the original parcel, as unauthorised returns may not be accepted.

RETURN SHIPPING COSTS

For change-of-mind returns, return shipping costs are the responsibility of the customer. We recommend using a tracked delivery service, as we cannot be responsible for returned parcels that are lost in transit.

If an item arrives damaged, defective or incorrect, please contact us immediately. Once the issue has been verified, we will provide an appropriate solution in accordance with your statutory consumer rights.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as possible if an item is damaged, defective or different from what you ordered.

Email info@avelyn.uk with your order number and clear photographs of the item and packaging. We will review the issue and arrange a suitable replacement, refund or other solution.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be:

Issued to the original payment method
Processed within 14 days of receiving the returned goods or acceptable evidence that they have been returned

Your bank or payment provider may require additional time to credit the refund to your account.

Where required by UK consumer law, any standard delivery charge originally paid will also be refunded. Additional costs for an upgraded or express delivery service are not refundable.

CANCELLATION RIGHTS

Under the UK Consumer Contracts Regulations, you normally have the right to cancel an online purchase within 14 days of receiving the goods without providing a reason.

After notifying us of your cancellation, you must return the goods within the following 14 days. This statutory right is included within our extended 30-day return policy and is not affected by it.